Return, Refund & Replacement Policy

Thank you for choosing Marfa Signature Ltd. Your satisfaction is our priority. Please take a moment to review our policy below, which explains how returns, refunds and replacements are handled.

Return Policy

We offer a 15-days return window for products that are unused, non-faulty and in their original condition. No restocking fee applies.

Eligible for Return

• The product is unused
• Original and undamaged packaging
• All accessories and documentation included

How to Request a Return

1. Email our Customer Support team at marfasignature@gmail.com
2. Provide your order number, reason for return, and a short video showing the product's condition
3. Follow the instructions provided by our team
4. Post the product back securely in its original packaging

Return Postage

• The customer is responsible for return postage costs, unless the wrong or incorrect item was delivered.

Refund Policy

Refunds are processed once we have received and inspected the returned product.

Refund Methods

• Refunds are issued to the original payment method within 7 business days of approval.

Non-Refundable Items

• Customised or personalised products
• Food items
• Items marked as "non-returnable"
• Used, damaged or incomplete products

Processing Time

• Refunds begin once inspection has been completed.

Replacement Policy

If you receive a faulty, damaged or incorrect item, you may request a replacement within 7 days of delivery.

How to Request a Replacement

1. Email us at marfasignature@gmail.com
2. Share your order number and a short video showing the issue
3. We will arrange a replacement or refund, according to your preference

Faulty or Wrong Item

• We cover the return postage cost in these cases.

Contact Us

For any assistance, please reach out to us at: Email: marfasignature@gmail.com

Thank you for choosing Marfa Signature!